FAQs

  • MindMap Genetics combines advanced DNA testing through our trusted lab partner with personalised mental health counselling to offer a unique approach to wellbeing. After an initial assessment, our trusted lab partner will send a simple saliva DNA test. Once your genetic report is ready from the lab, you’ll have an Insight Session with a therapist who will support you in understanding your results and how they relate to your mental health.

    This information helps tailor counselling sessions to your individual genetic and emotional needs, creating a more personalised path to mental wellness.

  • How accurate are your tests?

    Your samples are analysed by our trusted licensed partner pathology laboratories who are accredited by the National Association Testing Authority (NATA) in Australia and New Zealand, meaning you can be confident of reliable results.

    How long do I have to wait for my results?

    Our trusted lab partner will usually have the results ready within 2 - 3 weeks.

    Is my data secure?

    Your information is managed in accordance with the Australian Privacy Principles (APP) using the latest encryption technologies by our lab partner. The lab is committed to protecting your personal information and only share your data with our health professionals who review your results within our platform.

    Will you explain what my results mean?

    Yes, your test results are reviewed by experienced health professionals at our trusted lab partner ,who will provide interpretation of your results to help you understand what they mean, as well as any recommended next steps.

    I need some more help understanding my results, can you help?

    Absolutely. We will refer you on to experienced medical practitioners if needed for extra support.

  • Yes, your test results are reviewed by experienced health professionals that work with our trusted lab partner who will provide interpretation of your results. Your therapist will then hold a warm, supportive Insight Session with you to unpack the report together. While therapists do not provide clinical genetic interpretations, they help you understand how your genetic tendencies may relate to your emotional health and guide you in setting personalised wellness goals.

  • Yes.
    If you have a valid Mental Health Care Plan (MHCP) from your GP, you may be eligible for Medicare rebates on your counselling sessions with us. Our therapists are registered providers under the Medicare Better Access initiative. We’re happy to guide you through the process and help you get the support you’re entitled to.

  • At MindMap Genetics, we work with a trusted, accredited laboratory partner to conduct all DNA testing. Once you provide your saliva sample, it is securely sent to this specialist lab, where expert scientists analyze your genetic data.

    The lab interprets your DNA results and generates detailed reports with health and wellness recommendations based on the latest scientific research.

    Your therapist will then hold a warm, supportive Insight Session with you to unpack the report together. While therapists do not provide clinical genetic interpretations, they help you understand how your genetic tendencies may relate to your emotional health and guide you in setting personalised wellness goals.

    This partnership ensures you receive scientifically accurate testing combined with compassionate, client-centred support.

  • Our trusted Lab Partner states - your information is managed in accordance with the Australian Privacy Principles (APP) using the latest encryption technologies. We are committed to protecting your personal information and only share your data with our health professionals who review your results within our platform.

  • No — MindMap Genetics makes DNA testing easy and convenient. We purchase your DNA test through our trusted lab partner, who will send the test kit directly to your home. It’s a simple saliva swab that you complete yourself and mail back to the lab using the provided prepaid envelope.

    Once your results are processed, they are sent securely to MindMap Genetics for your Insight Session. You’ll also receive a personal login so you can access and keep your results anytime.

  • Yes, counselling can be covered by the NDIS, specifically under the "Improved Daily Living" support category. This category allows for funding to access allied health professionals, including counsellors, to help participants achieve their short-term goals

  • The information, services, and genetic insights provided by MindMap Genetics are intended for educational and general wellness purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.

    While our counselling services are delivered by qualified mental health professionals, and our DNA testing is conducted through reputable third-party laboratories, any medical or psychiatric concerns should be addressed with your GP, psychiatrist, or relevant healthcare provider.

    Always consult with a licensed medical professional before making changes to your treatment plan, medications, or lifestyle based on your genetic information.

    By engaging with MindMap Genetics, you acknowledge that all services are designed to support — not replace — traditional medical care.

  • Yes. All of our psychologists and mental health social workers are fully accredited professionals.

    • Our psychologists are registered with the Psychology Board of Australia (AHPRA) and adhere to the Australian Psychological Society (APS) standards.

    • Our mental health social workers are accredited by the Australian Association of Social Workers (AASW) and meet the criteria to provide specialist mental health care.

    Each practitioner is trained in the MindMap Genetics Method and brings both clinical experience and a personalised, compassionate approach to your care.

  • You’ll be matched with a psychologist or accredited mental health social worker based on your individual needs and the clinician’s area of expertise.

    We take into account your goals, preferences, and presenting concerns to ensure the best possible fit. All our practitioners are trained in the MindMap Genetics Method and bring a warm, supportive approach to integrating genetic insights with personalised mental health care.

    Your wellbeing and therapeutic connection are our top priorities.

  • That’s completely okay! At MindMap Genetics, we respect your choices and offer personalised counselling and mental health support whether or not you choose to complete a DNA test. Our therapists can work with you using traditional therapeutic methods tailored to your needs.

    The DNA test is an optional tool designed to provide additional insights that might help tailor your treatment more precisely—but it’s never required for you to receive compassionate, effective care.

  • Yes, absolutely. Your DNA test results are your personal health information, and you can choose to share them with your GP, psychiatrist, or any other healthcare provider involved in your care. Sharing this information can help your healthcare team better understand your unique genetic profile and tailor treatments or recommendations accordingly.

    If you’d like, we can provide you with a copy of your report to share or discuss ways to communicate your results with your care team.

  • If you have any questions or need further clarification after your Insight Session, we’re here to help. You can reach out to your therapist or our support team anytime to discuss your report, your genetic insights, or next steps in your mental health journey.

    We want to make sure you feel supported and confident in understanding your results and how they relate to your wellbeing.

  • Yes, we offer specialised DNA testing and counselling packages tailored specifically for children and teens. These include age-appropriate assessments, genetic testing, and supportive counselling sessions designed to help young people and their families understand and manage mental health in a personalised way.

    Parental consent is required for minors, and our therapists work closely with families to ensure the best care and support.

  • Your genetic data is handled with the highest level of security and confidentiality. Our trusted lab partner processes and stores your DNA information following strict privacy regulations. MindMap Genetics only receives your report and uses this information solely to support your personalised mental health care.

    We never share your genetic data with third parties without your explicit consent. You retain full control over your information and can request access or deletion at any time.

  • Yes! After your initial assessment, DNA testing, and insight session, you have the option to continue with further tailored counselling sessions. Our therapists are here to support you throughout your mental health journey, helping you apply the insights from your genetic report in a personalised way.

  • During your Insight Session, a qualified therapist will guide you through the key points of your DNA report in a warm, supportive environment. This session is designed to help you understand your genetic tendencies related to mental health and how they might influence your mood, stress response, and wellbeing.

    Please note, therapists do not provide a clinical interpretation of the DNA results but help you unpack the information and explore what it means for your personalised mental health journey.

  • The DNA test from our trusted lab partner provides personalised insights focused on your mental wellbeing as well as overall health. Through this test, you’ll learn how your genetics influence important areas such as mood regulation, stress response and nutrient absorption.

    The report you receive is tailored specifically to you, highlighting how your DNA impacts your mental health and general wellness. Along with the genetic insights, practical recommendations are provided by the lab to help you make informed decisions about your health and wellbeing.

    Unlike generic DNA tests, our lab partners tests are conducted by an Australian NATA-accredited laboratory. A team of expert molecular biologists, data scientists, and clinicians carefully analyze your results to ensure they are scientifically accurate and actionable.

    Whether you want to better understand your mental health or optimise your overall wellness, this test offers a trusted guide to your unique genetic profile.